P&O FERRIES won the Best Ferry/Minicruise Operator category for an unprecedented eleventh year in a row at last week’s gold standard British Travel Awards.
The awards, which were presented at Evolution in London’s Battersea, are the most prized accolades in the travel industry because they are voted for exclusively by consumers. Incredibly, in every single year since the awards were opened to a public vote in 2008, P&O Ferries has been the winner.
To make it a doubly successful evening, P&O Ferries also won the category for Best Ferry Booking Website.
Sarah Rosier, Director of Passenger Sales at P&O Ferries, said: “The British Travel Awards provide one of the most accurate measures of how the travelling public views a company because they are 100 per cent chosen by the consumers themselves. We are therefore delighted to have won Best Ferry Operator for the eleventh year in a row, a testament to the outstanding customer service to which every single person at P&O Ferries is dedicated.”
“We are transitioning from a service economy to an experience economy, in which businesses create memorable events for their customers and the memories themselves become the product. We are currently investing in our on-board dining and shopping experience to take it up to the next level and we hope that in 2019 even more people will discover for themselves the enduring magic of the 182-year-old P&O brand.”
To ensure integrity and transparency, the British Travel Awards are verified by the leading accountancy firm Deloitte. The voting process is completely transparent with the winners determined solely by the number of votes they receive from the public.
P&O Ferries is a leading pan-European ferry and logistics company, sailing 27,000 times a year on eight major routes between Britain, France, Northern Ireland, the Republic of Ireland, Holland and Belgium. It operates more than 20 vessels which carry 8.4 million passengers and 2.3 million freight units annually.
Together with its logistics division, P&O Ferrymasters, the company also operates integrated road and rail links to countries across the continent including Italy, Poland, Germany, Spain and Romania. P&O Ferrymasters also owns a rail terminal in the Romanian city of Oradea, which facilitates the onward movement of goods to Britain from Asian countries via the Silk Road. ENDS