[PR] Brittany Ferries confirms immediate changes to ferry schedules

KERRY seen on the occasion of her first arrival at the Spanish port of Bilbao. Brittany Ferries.
KERRY seen on the occasion of her first arrival at the Spanish port of Bilbao. Brittany Ferries.

On 12 March, the French government announced steps to protect its citizens. As a company employing all-French crew, Brittany Ferries must also respond quickly. It must prepare for the possibility that many crew may not be available to work, either through self-isolation or because they are caring for family members at home.

In addition the Spanish government has announced a state of alert, applicable from 14 March. This follows a significant increase in Coronavirus cases and advice from the UK Foreign and Commonwealth Office guidance advising citizens to avoid travel to certain regions of Spain.

The measures are therefore designed to ensure sufficient crew are available to operate as many services as possible, while responding to the dynamic political situation in Spain.

The following changes will apply until at least 9 April 2020:

Brittany Ferries will withdraw Étretat from service, following its arrival into Le Havre on Tuesday 17th This ship currently operates the following schedule:
Monday
Arrive Le Havre 0830
Depart Le Havre 1500
Arrive Portsmouth 1930
Depart Portsmouth 2130

Tuesday
Arrive Le Havre 0830
Depart Le Havre 1700
Arrive Portsmouth 2130
Depart Portsmouth 2330

Wednesday
Arrive Le Havre 0830
Depart Le Havre 1700
Arrive Portsmouth 2130
Depart Portsmouth 2330

Thursday
Arrive Le Havre 0830
Depart Le Havre 1430
Arrive Portsmouth 1900

Friday
Depart Portsmouth 0800
Arrive Le Havre 1430
Depart Le Havre 1700
Arrive Portsmouth 2130
Depart Portsmouth 2330

Saturday
Arrive Le Havre 0830
Depart Le Havre 1700
Arrive Portsmouth 2130
Depart Portsmouth 2330

Sunday
Arrive Le Havre 0830
Depart Le Havre 1415
Arrive Portsmouth 1845
Depart Portsmouth 2045

Brittany Ferries updated route map reflecting the services offered after the move of Ireland - France sailings to Rosslare and Bilbao. Brittany Ferries
Brittany Ferries updated route map reflecting the services offered after the move of Ireland – France sailings to Rosslare and Bilbao. Brittany Ferries

Following her dry-dock in Poland, Pont-Aven will not return to service on Tuesday as planned on 17 March until at least 9 April 2020. Pont-Aven was scheduled to serve the following destinations: Portsmouth-Santander-Plymouth-Roscoff-Cork.
Monday
Arrive Santander 1215
Depart Santander 1515

Tuesday
Arrive Portsmouth 1415
Depart Portsmouth 1715

Wednesday
Arrive Santander 1815
Depart Santander 2115

Thursday
Arrive Plymouth 1630
Depart Plymouth 2045

Friday
Arrive Roscoff 0800
Depart Roscoff 2030

Saturday
Arrive Cork 0930
Depart Cork 1600

Sunday
Arrive Roscoff 0700
Depart Roscoff 0930
Arrive Plymouth 1345
Depart Plymouth 1615

Brittany Ferries’ Kerry service operating between Rosslare and Bilbao will take only freight. The last passenger service will leave Bilbao at 12:00 Sunday 15 March bound for Rosslare. This change applies until at least 9 April 2020.
Monday
Arrive Rosslare 1600
Depart Rosslare 2330

Tuesday
Arrive Roscoff 1530
Depart Roscoff 1900

Wednesday
Arrive Rosslare 0800
Depart Rosslare 1100

Thursday
Arrive Bilbao 1600
Depart Bilbao 1845

Friday
Arrive Rosslare 2130
Depart Rosslare 2330

Saturday
At Sea

Sunday
Arrive Bilbao 0800
Depart Bilbao 1200

Brittany Ferries’ freight-only service Pelican, linking Bilbao in Spain with Poole in the UK will take only unaccompanied trailers (as opposed to trailer+driver) with immediate effect.
Monday
Arrive Bilbao 0800
Depart Bilbao 1400

Tuesday
Arrive Poole 2000
Depart Poole 2359

Wednesday
At Sea

Thursday
Arrive Bilbao 1400
Depart Bilbao 2000

Friday
At Sea

Saturday
Arrive Poole 1000
Depart Poole 1600

Sunday
At Sea

These changes will be reviewed by directors in the days and weeks to come. All passengers with existing reservations will be offered a full refund. Where possible – and acceptable to the traveller – alternative arrangements will be made on other Brittany Ferries services.

“On behalf of everyone in the company, I would like to apologise for the significant disruption this will cause to many customers,” said Christophe Mathieu, CEO Brittany Ferries. “However, under the extraordinary circumstances of the current crisis, we have no option but to take decisive action now to respond to the challenges we face. We thank everyone for their understanding at this difficult time.”

It is likely that customer relations teams in all markets will be extremely busy in the days to come. In addition, normal two-way interaction via social media may not be possible due to the volume of enquiries and availability of staff.

Brittany Ferries apologises in advance for delays in usual response times.